FAQs Frequently Asked Questions about Apps Hosting

Yes, you can upgrade your account on your own from the intuitive Account Administration page.

We offer 30 day money back guarantee for shared hosted Exchange and SharePoint hosting plans. If you’re unhappy with our service you can cancel anytime within the first month and we will refund your initial payment.

Our hosted applications and virtual dedicated servers are available on lease or rent on a month to month basis. The minimum term to signup is for one month, and the risk free trials are available for certain products.

You can sign up for our shared Exchange hosting or Microsoft SharePoint online plans even if you do not have a domain name, using any of the below three options:

• Buy your domain name from us at an additional cost while signing up. Our domain prices are most competitive.
• Buy your domain from elsewhere at additional cost as per existing market rates and use it while signing up.
• Make use of our domain name as abcde.apps4rent.info (“abcde” is your choice of domain name and is based on availability). This is at no additional cost.

No, we organize licensing as part of the service, and set hosted Exchange up for your users.

No. With Windows XP (or higher) and Outlook 2003 (or higher), Windows uses a protocol called RPC over HTTPS, which does away with the need for a VPN.

No, you do not need to transfer the domain to us. You can signup for the service which you wish to use, for example – online Exchange, then change some DNS entries by contacting your domain registrar.

Hosted Exchange from Apps4Rent provides you with all the features and collaboration options of an in-house installation of Microsoft Exchange, but without the prohibitive costs and time-consuming technical administration. There are many hosted exchange providers and all of them provide almost the same product. After all the hosted Exchange is a Microsoft product. We stand apart from the rest because we offer real 24/7 technical support and we pay personal attention to all our users. Some more benefits include:

• Substantial cost savings: no hardware and software purchases, and freedom from hefty software licensing, upgrades and maintenance costs.
• Easy budgeting: pay a set fee every month.
• Freedom to focus on core activities: spend time on growing your business, not making your email work.
• Flexibility: add or remove users as they join or leave your organization.
• Reliability and depth of knowledge: rest assured that your Hosted Exchange service is in knowledgeable, reliable hands.
• The option to activate Exchange for mobile devices.

On Payment confirmation screen you will be redirected to the Account Configuration page.

What are support and service options?

• 24/7 Availability of qualified support personnel on live chat.
• 24/7 Availability of qualified support personnel on phone.
• Remote control capability — we can take remote control of your computer with your permission and troubleshoot complicated issues. This cuts down the back and forth emails and phone calls.

Every mailbox comes with a set amount of storage included in the base monthly fee, which you select for your organization when you sign up for Hosted Exchange. Storage is aggregated across your entire organization. Your email administrator can upgrade your per-mailbox storage limit at any time.

Hosted Exchange is available with POP, IMAP and Outlook Web Access and mobile devices. Yes, we do provide a web-based interface.

Hosted Exchange from Apps4Rent is more cost-effective than an in-house installation because you receive the same benefits at a lower cost. You save by not buying hardware or software, and by not employing an Microsoft Exchange administration specialist: all you pay is a set monthly fee. For approximate figures please visit ROI Calculations for Exchange.

It is simple. All you need to do is see our available Exchange hosting plans and choose the plan which suits you. If you have any doubts, please click on the Live Chat link on the top right hand corner of the page and one of our agents will be happy to assist you.

Apps4Rent offers hosting plans with Exchange Server 2007 or Exchange Server 2010.

By default, all your information is stored on our secure servers, including your personal folders. You can therefore use Outlook from two different locations (such as your desktop PC and your Laptop), and always see the same information for your email account. Should you require, you can download a copy of your data and store it locally.

Yes. Anti-Virus and anti-spam feature is included in all our plans. All the mails that reach our server have to go through our Enterprise grade anti-virus and anti-spam filtering server.

1. To login to Outlook Web Access, please visit the following link. https://webmail.apps4rent.com

2. To login to Outlook Web App 2013, please visit the following link: https://webmail.dataoncloud.com

3. To login to Outlook Web App 2016, please visit the following link: https://webmail.hostingcloudapp.com

4. We offer Hosted Exchange 2016 ($6.95/month) with free Outlook Web App webmail.

In order for email to go to our servers you will need to set the DNS entries for your domain to point to our servers. Based on the welcome mail you received, you will need to use one of the following settings: MX-Record your_domain_name.com -> mx1.hostmailserver.com, Priority 10 your_domain_name.com -> mx2.hostmailserver.com, Priority 20 – OR – your_domain_name.com -> mx9.hostmailserver.com, Priority 10 your_domain_name.com -> mx10.hostmailserver.com, Priority 20 You also need to add the “CName” record for autodiscover.yourdomainname.com to autodiscoverredirect.apps4rent.com. If your domain registrar is any one of the following, then please click on the Domain Registrar Name for steps. Network Solutions: ENOM: GoDaddy

You can sync as many devices as you want with your mailbox.

There are no additional charges for Windows based phones; Treos, iPhones and some Symbian models like Nokia E-series.

Yes, you can store file in your Public Folder.

Once you sign up and configure our hosted account, for example, an online Exchange account, you will be provided with access to our easy to use Account Administration page. You can manage users from the intuitive panel.

Yes, you get the flexibility to assign different plans to different users.

Yes. It is included in the package at no extra cost. All the Exchange Servers sit behind an Enterprise-grade Firewall.

Yes. 50 MB. If your messages are bigger than 50MB then you have one of the following options:

SOLUTION 1:

Reduce the message size, either by breaking up attachments into multiple emails or compress the attachments(.zip/.rar).

SOLUTION 2:

A great solution is to send the file with a file delivery service, which will email a link to download the file or provide a link you can cut-and-paste into an email.

You can use one of the following:

1. http://www.yousendit.com
2. http://www.sendthisfile.com
3. http://www.leapfile.com

Yes, 100 Recepients per e-mail.

Yes. You can download your email and documents to your local computer (e.g. via Outlook). You can then organize and work on them offline, updating the documents or composing your replies. When you next connect to the Hosted Exchange platform, any outgoing messages will be sent and the folder views will be synchronized with Microsoft Exchange Server.

In this case, you have two options:

1. If you have a domain then you can use that or purchase a new domain while signing up.
2. Alternately, you can use our domain to host your site with us. i.e xxxxxx.apps4rent.info.* xxxxxx is your choice, but depends upon availability.

This feature depends upon you. We do offer Anonymous access to the website or SharePoint site just as a viewer. This feature can be enabled for your domain.

In order for your SharePoint site to be accessible, you will need to create a CName DNS entry with your DNS provider (who ever you bought your domain from).

CName
yoursharepointdomain.com* -> sharepoint.hostmailserver.com
*The address of your SharePoint site (example: sharepoint.yourdomain.com) which would be created through the Account Administration Panel.
If you have not added the Microsoft SharePoint Site while signing up; you can visit the following link and add your SharePoint. https://cp.apps4rent.com. After configuring the domain from the above link please follow the steps give above in ‘a’

Once you have filled the order form, and configured the control panel for first use; your account would be activated immediately.

Yes, you can use SharePoint for document storage.

Click here for SharePoint 2013 – Foundation demo.

Click here for SharePoint 2010 – Foundation demo.

Click here for SharePoint 2010 – Standard demo.

Click here for SharePoint 2010 – Enterprise demo.

Yes, you can send documents and set alerts from your SharePoint Site without having any Hosted Exchange account with us.

You will be the administrator of the Hyper-V server. You can definitely use your own SSLs.

Yes, we do have reseller plans for Hyper–V. Please contact sales team directly.

Yes, we do help setup Applications on your Virtual Dedicated Servers. We have managed server plans and you can sign-up for either of them. Our server management plans include monitoring of various critical services on your servers, server management hours every month; installing and configuring essential services for your server. Here are additional details. We have 2 server management plans in place.

• Server Admin Lite: 1 hour of server management tasks per month. The price is $29 per month
• Server Admin basic: 2 hours of server management tasks per month. The price is $49 per month.

Both the plans include the following:

• 24x7x365 monitoring of essential services on your Virtual Dedicated Server.
• Unlimited server reboot requests.
• Patch management.
• Install, configure, and maintain mail servers.
• Install, configure, and maintain web servers.
• Install, configure, and maintain DNS servers.
• Install, configure, and maintain database servers.
• Install and maintain software – PHP, Perl, ASP.net and other.
• 24x7x365 help desk and admin availability.
• Firewall installation.
• Server trouble shooting and optimization.

We do offer managed dedicated SharePoint hosting Plans and you can choose one at https://www.apps4rent.com/dedicated-managed-sharepoint-hosting-windows-sharepoint-services-3-0.html

Some of the core differences between our Managed Dedicated SharePoint Hosting Plan and SharePoint Enabled Hyper-V dedicated server are these. With SharePoint enabled on Hyper-V; we would install WSS 3.0 and give it to you. You would have to manage and troubleshoot the issues from your side. With Managed Dedicated SharePoint Hosting Plan we provide you support for your SharePoint queries and manage/monitor essential services for your server.

No. The name ‘Apps4Rent‘ does not show up on your Virtual Dedicated Server on Hyper-V.

Absolutely. You can provide customized SharePoint sites using your Virtual Dedicated Server. You may not get a control panel for creating plans and so on.

While signing up, if you select IIS as an option then we will setup IIS on your Virtual Dedicated Server. As you are the administrator of your own Virtual Dedicated Server, you will be able to carry out day-to-day tasks related to IIS. Also, We have managed server plans and you can sign-up for one of them. Our server management plans include monitoring of various critical services on your servers (Including IIS/Apache), server management hours every month; installing and configuring essential services for your server.

Full Admin rights can be given to as many users as you want. However, only two concurrent users can remotely login to the server at any given time.

Only two concurrent users can remotely login to the server at any given time.

Since, your Virtual Dedicated Server is hosted on our Hyper-V enabled server; we definitely do have admin access. However, we do not manage your Virtual Dedicated Server.

While signing up for the Hyper–V plan, you need to select WSS 3.0 so that we can setup WSS 3.0 on your Hyper–V. Once we have setup the Hyper–V with WSS 3.0; its day-to-day tasks can be performed directly by you as you would have access to the Central Administration of WSS 3.0 and you will be the administrator of the server.
We do have Dedicated Managed SharePoint Hosting Plans, where we can manage the server for you and provide you 24 X 7 assistance on all your SharePoint related queries.

With the Dedicated Managed SharePoint Hosting Plans, we monitor essential services for your server and we have 24 X 7 support team who will be able to assist you with your queries related to SharePoint. Additional hours are added for Server Administration Tasks. Please visit the following link for more details on the plan.
https://www.apps4rent.com/dedicated-managed-sharepoint-hosting-windows-sharepoint-services-3-0.html

We can definitely help you migrate existing sites to the Hyper-V server; if we are given the files in the right format. Such tasks are billed separately on an hourly basis.

You need to FTP the VHD file to us and we will create your VDS based on the VHD file which you will provide us.

Hyper-V accounts are usually setup within one business day.

Yes. You can sign up for a free trial of our dedicated servers.

To get additional Terminal Server CALS, you need to send out a separate request with number of additional CALS you wish to purchase. Please let us know the server name in your welcome e-mail and your organization name.

Absolutely. As you will be the administrator of the Virtual Dedicated Server, you will be able to install different applications. You can also go for our Managed Virtual Dedicated Server plans, where we manage your Windows/Linux based Virtual Dedicated Server and the applications.

Our server management plans include monitoring of various critical services on your servers, server management hours every month; installing and configuring essential services for your server. Here are additional details. We have 2 server management plans in place.

1. Server Admin Lite: 1 hour of server management tasks per month. The price is $29 per month.
2. Server Admin basic: 2 hours of server management tasks per month. The price is $49 per month.

Both the plans include the following:

3. 24x7x365 Monitoring of essential services on your Virtual Dedicated Server.
4. Unlimited Server Reboot requests.
5. Patch Management.
6. Install, configure and maintain mail servers.
7. Install, configure and maintain Web servers.
8. Install, configure and maintain DNS servers.
9. Install, configure maintain database servers.
10. Install and maintain Software – PHP, Perl, ASP.net and other.
11. 24x7x365 Help Desk and Admin Availability.
12. Firewall Installation.
13. Server Trouble Shooting and Optimization.

You get either of them. Also, while signing-up, please select whether you want a 32 bit or a 64 bit OS.

These servers are Virtual Dedicated Servers (VDS). While signing up you will need to select the OS which you wish to have and some additional software that your require. Once we have build your server, you will have administrator/root access to the server and you will be able to install custom applications or other tools which you wish to use.

You can sign up for a Virtual Dedicated Server. All Virtual Dedicated Server come with SQL Server 2008 (Express). You need to ensure that you select SQL server as a component while signing up. If you need SQL Standard then there are additional setup charges and licensing fees involved which will be billed additionally.

Absolutely. You can install Access DB or SQL on the Virtual Dedicated Server.

We do offer Dedicated Managed SharePoint Plans and you can choose one at https://www.apps4rent.com/dedicated-managed-sharepoint-hosting-windows-sharepoint-services-3-0.html. If you want us to install MOSS 2007 then there are additional licensing costs and setup fees involved. You need to select the software which you want us to install and we will install the software‘s for you.

Absolutely, you can host multiple domains on the Hyper-V server. As you are the administrator of the server you will have the ability to install control panel which is feasible for you and host multiple domains.

We provide SmarterMail 5.x (Free Edition). However, you can upgrade to any other version you want which are available at https://www.smartertools.com/mgt/order/order.aspx

Yes, we offer Microsoft Dynamics CRM as a hosted solution. You also have the option of signing up for a Hyper-V server and installing any CRM tool that you wish. If you sign up for a Linux based Hyper-V server, then we can install SugarCRM software for you. We do offer installation services for SugarCRM. Please send an email to sales@apps4rent.com if you need pricing.

We cover most Microsoft Software’s. We do provide Windows Terminal Services 2008 and SQL Server 2008 standard. However, there will be additional setup and licensing charges involved. The best way to do this would be to sign-up for the base server and then send us a request to install these services for you. The pricing for additional licenses can be obtained by sending a mail to Sales.

With Virtual Server, you can have us install the Microsoft Windows SharePoint Services 3.0 or SharePoint Foundation 2010 software. If you want to install MOSS 2007 or SharePoint Server 2010,then there will additional setup and licensing charges.You can also go for one of our Dedicated SharePoint plans.

Yes. You can rent a dedicated server from Apps4Rent starting at $22/month.

Hyper-V server would have multiple Virtual Dedicated Servers and due to this you would not have physical access to the device.

Yes, this is the major difference between Hyper–V and other platforms. With Microsoft’s Hyper–V, every virtual dedicated server has its own OS and resources allotted. Thereby, getting rid of resource sharing issues which is usually faced on virtual machines. So you’re getting exactly same resources as if you bought a dedicated server with equivalent configuration.

Hyper–V is a Microsoft Technology. Essentially, Virtuozzo virtualizes the OS while Hyper–V virtualizes the physical server. The VZ server requires only a single installation of Windows, while on the Hyper–V server each virtual server requires its own windows installation. In other words, Virtuozzo will virtualize the OS and creates “servers”. However, with Microsoft’s Hyper–V; every Virtual Dedicated Server will have its own OS. Due to this Hyper–V servers are found to be more productive as they perform better.

You can definitely host MS Access on the Hyper-V server.

See what is included in our managed dedicated SharePoint server plans for SharePoint Foundation 2010 and WSS 3.0.

All our Virtual Servers have Express SQL installed by default. If you wish to use SQL Standard 2008 then we can install it for you on your request. There will be additional setup and licensing charges involved. Also, on request we do also provide MYSQL DB on a hosted basis.

We have many Hyper-V servers and when your account is provisioned; your Virtual Dedicated Server will be on one of the many Hyper-V servers we have.

We take regular Snapshots of your Virtual Dedicated Server.

You will get a single CPU. Our Hyper-V plans are designed in such a way that each Virtual Dedicated Server gets resources as per the plan it is assigned to.

We do take regular backups of your Virtual Dedicated Server. We can restore the snapshot for you at a small fee. Also, if you want us to provide you with a snapshot of your Virtual Dedicated Server then we can upload it to an FTP location. There are additional charges to such requests.

We take regular snapshots of your Virtual Dedicated Server.