| A. Signing Up |
| 1. What are the steps involved while signing up? |
| 2. Can I upgrade my account anytime? |
| 3. Do you have a trial offer? |
| 4. Whats the minimum term I signup for? |
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| B. General Questions |
| 1. What is the minimum number of mailboxes I need to signup for? |
| 2. I don’t have a domain name. How do I signup? |
| 3. Do we need to provide our own licenses? |
| 4. Do I need a VPN to connect to your Hosted Exchange? |
| 5. To use your services; do I need to transfer my domain to you? |
| B1. Hosted Exchange. |
| 1. What happens to my current POP3/Exchange/Outlook e-mails that I already have with me? |
| 2. What are the benefits of Apps4Rent’s hosted Mail? |
| 3. Are there per-mailbox storage limits? If so, what happens when they are exceeded? |
| 4. Do you offer Exchange for mobile devices? If so, which devices can be used? |
| 5. What are the options for accessing mails? Do you provide a web-based interface? |
| 6. Why is Hosted Exchange a more cost-effective solution than having an in-house Exchange installation? |
| 7. How is the service priced, and how much does it cost? |
| 8. We’d like to start using Apps4Rent’s Hosted Exchange. How can we get it activated? |
| 9. Which version of Hosted Exchange do you offer? |
| 10. Where is the email stored? |
| 11. Do I get Virus Checking and Spam Filtering (AV / AS)? |
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| C. Hosted Exchange |
| 1. How do I access Outlook Web Access? |
| 2. I just signed up-How do I get started? |
| 3. How many devices can I sync with one mail box? |
| 4. Are there any charges for using mobile devices? |
| 5. Can I store files also in the Hosted Exchange Account? |
| 6. How can I add/delete users? |
| 7. Can different users have different diskspace or different plans? |
| 9. Is there a firewall in place on your Hosted Exchange Platform? |
| 10. Is there a message size limit? |
| 11. Is there a limit on the number of recipients? |
| 12. Can I work on my emails off-line? |
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| D. SharePoint |
| 1. Is there any setup fee for SharePoint? |
| 2. Is domain name included with SharePoint? |
| 3. Do you offer anonymous login? |
| 5. I have just signed up. What’s the next step? |
| 6. How long will it take to activate my account? |
| 7. Can I use SharePoint for storing my documents? |
| 8. Do you have a Demo account for SharePoint? |
| 9. I don’t want a Hosted Exchange account. Can I still use SharePoint services and set alerts and send documents to groups? |
| 10. What Workflows are Available in WSS 3.0? |
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| E. Hyper–V |
| 1. Do you provide control panel? |
| 2. Can I use my own SSL certificate to secure a hosted site on Hyper–V? |
| 3. Is there any Reseller Plan for Hyper–V? |
| 4. Does Apps4Rent help us set up SharePoint services or other applications on our Hyper–V account? |
| 5. What are the differences between the Managed Dedicated SharePoint hosting plan and SharePoint enabled on Hyper–V dedicated server? |
| 6. Does the “Apps4Rent” server name show up on user names when we use our Hyper–V account? |
| 7. Can we offer various customized SharePoint sites to different users using one Hyper–V account? |
| 8. Do you help us set up IIS to point to existing domain name using our Hyper–V account? |
| 9. How many users can have full server admin rights on our Virtual Dedicated Server? |
| 10. How many concurrent remote desktop sessions can we have? |
| 11. Will Apps4Rent have admin rights on Our Hyper–V Server? |
| 12. Do we call your Tech Support to help us set up SharePoint on Hyper–V? |
| 13. Can Apps4Rent help us to migrate our existing SharePoint sites to Hyper–V? |
| 14. I have a virtual pc 2007 image, how do I get that image converted and into a Hyper–V environment? |
| 15. How long does it typically take to set up an account? |
| 16. Do you have any Trial Period for Hyper–V dedicated servers? |
| 17. How do I get additional Terminal Server CALS? |
| 18. I want a server that can support my application, it may have Silverlight. Can we install Silverlight web parts? |
| 19. Can I get a Virtual 64 bit machine or a 32 bit virtual machine? |
| 20. I want a 64 bit 2003 server, do you build that out for me, or will I have to build it out myself? |
| 21. Do you have any SQL Server hosting? |
| 22. Can I set up the Access DB, SQL, etc. with that Hyper–V plan? |
| 23. Will Apps4Rent install SharePoint server on Hyper–V? |
| 24. Can I Host multiple domains on Hyper–V Bronze plan? |
| 25. What version of smarter Mail is it? Enterprise or professional? |
| 26. Do you have a CRM solution that you host? |
| 27. I am interested in your Hyper–V hosting but I am wondering if you offer software license leasing? For example‚ I need Windows Terminal Services 2008 and SQL Server 2008 Std. Can you provide those to me or do I need to buy them separately? |
| 28. Hyper–V hosting servers include Microsoft Office SharePoint Server‚ or just the SharePoint services? |
| 29. Is Hyper–V Hardware on rent? |
| 30. Will Hyper–V have only application level access to your product, and not physical level? |
| 31. How is the performance of the Hyper–V server guaranteed? |
| 32. What is the difference between Hyper–V and Virtuozzo VPS? |
| 33. Can you host MS Access? |
| 34. Looking for a SharePoint hosting server. I don’t see anything about database MS SQL in your hosting plan? |
| 35. Are the virtual images in the Hyper–V packages served from a single leased box‚ or from a “cloud” of hardware? |
| 36. What is your Hyper–V backup solution method? |
| 37. If I sign up Bronze Hyper–V hosting plan, how many CPUs will be allocated? |
| 38. Can I take snapshot my OS? |
| 39. How do we manage backup in a Hyper–V plan? |
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