We serve 10,000+ clients in 90+ nations. In addition to the United States and Canada, we have customers in countries that include United Kingdom, Australia, New Zealand, Italy, Germany, France, Spain, Brazil, Mexico, the Netherlands, Switzerland, South Africa, UAE, Japan, India, and China.
Typically, we respond to most of the tickets within an hour. However, a few tickets that require special attention from our engineering department may take upto 24 hours. Only a very small number of issues that require escalation to Microsoft or other software OEMs may take longer.
Our philosophy is that we should be reachable 24/7/365 by phone, chat, and email. We are available any time you call us, including public holidays. The best way to contact us is via: