| Features |
Managed Azure Basic |
Managed Azure Advanced |
|
$29.95
per server/per instance per month on Azure
 |
$49.95
per server/per instance per month on Azure
|
| 24 x 7 monitoring |
Basic |
Advanced |
| 24 x 7 support via phone chat and email |
 |
|
| Remote management and troubleshooting |
|
|
| Included administration hours |
1 |
2 |
| Monitoring |
| Server uptime |
|
|
| vCPU usage |
|
|
| RAM usage |
|
|
| Disk space |
|
|
| Read I/O monitoring |
NA |
|
| Write I/O monitoring |
NA |
|
| Critical OS related service monitoring |
NA |
|
| Custom monitoring at application level |
NA |
NA |
| Azure related events such as service or region failures |
|
|
| Managed Azure |
| Platform level support |
|
|
| Premium onboarding |
|
|
| Adding additional resources |
|
|
| Moving from one service tier to another |
|
|
| Initiating actions from pre-defined templates |
|
|
| Using templates from Azure |
|
|
| Support via Command Line Interface (CLI) |
|
|
| VM and OS level support |
|
|
| Application level support |
NA |
NA |
| Managed OS upgrades and patching |
NA |
|
| Managed antivirus |
NA |
NA |
| Managed backup (1) |
NA |
|
| Remote support and troubleshooting |
|
|
| Server deployments |
Hourly Charges |
|
| Architecture guidance |
Hourly Charges |
Hourly Charges |
| Hardware configuration changes |
|
|
| OS level configuration changes |
|
|
| Application level configuration changes |
NA |
NA |
| Custom deployment activities |
Hourly Charges |
Hourly Charges |
| Review server logs |
|
|
| Review application error logs |
NA |
|
| Review historical logs |
NA |
|
| Health checks |
NA |
|
| Escalations |
| Contacting Microsoft support for Azure related issues on behalf of customer |
|
|
| Contacting Microsoft on behalf of customer (2) |
|
|
| Ownership of support cases |
|
|
| Contacting Microsoft Professional Support for other products |
NA |
NA |
| Application Support by Complementing Third Party Application Services |
Hourly Charges |
Hourly Charges |
|
$29.95
per server/per instance per month on Azure
|
$49.95
per server/per instance per month on Azure
|
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