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How to Quickly Use Machine Learning and Artificial Intelligence to Conduct Call Quality Assurance and Transcription?

A PBX is commonly used in organizations and provides several benefits for calls. However, by employing ML and AI characteristics offered by public clouds, a good call analysis, which can be challenging at times, can be made simpler. You may easily combine an AWS Post Call Analysis service with your on-premises PBX. Every interaction with […]

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Key Press or DTMF Not Working

IVR choices do not function when keys are pressed, or, more precisely, DTMF signaling is not functional on your incoming calls. Once callers reach your main number, they cannot reach an extension they dial. They press the key(s) to reach an extension, but it reaches nowhere. When VOIP systems are put up, this problem is […]

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