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Why go for a CSP? Why Apps4Rent? FAQs

Move your Office 365 Subscription to a Better CSP

Why go for a CSP?

Nothing to lose… everything to gain

By using Apps4Rent as a CSP, you get the same reliable Office 365 products at the same price as you would get with Microsoft. You gain additional end-user support which otherwise eats up your internal resources. Plus you work with an expert CSP, who has deep knowledge of Office 365 components, having hosted the same products before Office 365 came along.

Make your IT strategy simple

With Apps4Rent as your CSP, the headache and problem of supporting general purpose business applications are taken care of by us. With the extra time and calmness, your internal team can focus on supporting and building applications that are strategic and crucial for your core business. With Apps4Rent as your CSP, your IT strategy is simplified.

Get maximum out of the Microsoft tools

Office 365 offers some of the best productivity tools like MS Office, Exchange, SharePoint, OneDrive, and Teams, but they can be effective only when you know how to use them efficiently. If you do not have the expertise to manage Office 365, you may end up under utilizing the products. Here’s where a CSP helps you with its rich experience.

Extensive support beyond Microsoft

A CSP brings expertise which it has acquired from working with Microsoft and diverse set of clients. Microsoft also limits 24/7 phone support to emergencies and does not provide end-user support. CSPs can fill those gaps. With ever-changing Office 365 plans and features, a CSP can provide guidance on the right products and match the right plans to client’s needs.

Why go for Apps4Rent as your CSP?

No need to pay anything extra

If you have purchased Office 365 directly from Microsoft, you can get additional support by switching to Apps4Rent as your CSP, without paying extra. And if you are switching from another CSP, you may also save some money, as many CSP prices have significant markups on Microsoft’s Office 365 plans.

24/7 technical support to the end user

Microsoft support is very limited. Also, it is exclusive to admins only for major technical issues. Apps4Rent offers 24/7/365 premium support to the end users via phone, chat, and email. We respond within 15 minutes of your email, including weekends and holidays, with a quick resolution thereafter.

Handpicked by Microsoft

Apps4Rent is a leading Tier-1 Microsoft CSP for Office 365, meaning we are one of the handpicked CSPs of Microsoft. We have Microsoft Gold competencies in Application Development, Collaboration and Content, Datacenter, Small and Midmarket Solutions, and Cloud Productivity.

Experienced Cloud Provider since 2003

We have migrated over 200K users in the Cloud from 90+ countries since 2003. We have supported Office 365 components like SharePoint, Exchange, Project Server, Dynamics CRM, besides virtual machines. Very few MSPs can match the expertise of our Microsoft-certified engineers.

Serving Over 10,000 Businesses in More Than 90 Countries

Apps4Rent - Best Choice for Office 365 CSP

Picking the right CSP is very important. Whether you are using Office 365 directly from Microsoft or from any other CSP, move to Apps4Rent and enjoy the endless benefits of Office 365. An Office 365 CSP must be able to support common applications built into Office 365 to the finest detail for maximum productivity. They should be able to offer you migration services and hybrid setups. Being a top-tier Microsoft CSP, Apps4Rent exactly knows how it's done, saving you any hassles.

If you’re looking for ideas, Apps4Rent will help you explore your opportunities in the cloud.

For more information on the CSP switching process, check this detailed step-by-step guide.


Frequently Asked Questions (FAQs):

1. Why should I go for a CSP if I can purchase directly from Microsoft?

Microsoft support offers very little in terms of technical support, which is again limited to only admins. You need to raise a ticket every time, request a call back, and wait for the agent to respond. A single ticket can take minimum 24-48 hours for a response, and more for a satisfactory resolution. You cut the tedious follow-up process as Apps4Rent provide 24/7 premium technical support to the end user. You get the same day resolution, and Apps4Rent will also contact Microsoft on your behalf for mission critical issues.

2. Does Microsoft recommend going with a CSP?

Yes. Microsoft promotes it CSP program vigorously. Microsoft focuses on bettering its Office 365 products. Therefore, it cannot offer day-to-day support to such a large volume of its customers. It depends on the CSPs to offer technical support on its behalf.

3. What is the benefit of a Direct Microsoft CSP?

Microsoft classifies its CSPs into two: Direct and Indirect. A Direct CSP works directly with Microsoft, while an Indirect CSP must go through a Microsoft Partner. A Direct CSP has the resources to handle customers’ needs as Microsoft gives very little in terms of technical support. Working with a Direct CSP, you avail all the benefits that Microsoft has to offer as it cuts the middlemen.

4. Will my price increase after 1 year of subscription or later?

No. There will be no increase in the price until Microsoft increases the Office 365 pricing.

5. Why should I choose Apps4Rent as my CSP?

Apps4Rent is a Tier-1 Direct Microsoft CSP, which is a credential that only a very few CSPs have. Apps4Rent as a CSP is preferred by Microsoft due to its extensive experience in offering support and billing for Office 365 services. We offer 24/7/365 support via phone, chat, and email. We respond within 15 seconds for a call, 15-20 seconds for a chat, and 15 minutes for an email. Our resolution of outstanding ticket is quick thereafter.

1. Will I still maintain Admin Control?

Yes. You have full admin control over your Office 365 tenancy and Azure subscriptions. However, for some complicated cases, we can come up with a right possible solution. For a CSP to sell you licenses, you must agree to them being a partner administrator.

2. Who will provide me invoice?

Apps4Rent will send you invoice you monthly. If you opt for an annual contract, we have the same pricing as of Microsoft - while availing all the benefits of the CSP program. That's a win-win situation for you.

3. Will I need to sign any agreements?

As a formal procedure, you must sign the cloud agreement offered by Microsoft. Our agents will explain it to you.

4. Can I license on-premise licenses via CSP?

Apps4Rent can offer on-premise service provider license agreement (SPLA) license for servers managed by us.

5. Can I leave CSP program anytime if I don’t like it?

Yes. In case you don't want to continue with the CSP program, you can contact us anytime and stop your subscription. For monthly subscription, you won't be billed after you stop the CSP services. If you have paid for annual subscription, you'll be refunded the pending amount as per our existing agreement.

6. What if I do not pay my monthly bills? Will my tenancy get terminated?

Yes. We have well-defined processes for billing and are within our rights to terminate the services eventually if invoices are not cleared on time. However, we try to avoid this situation as much as we can.

Any Questions? Talk to Us Now!

Victoria, Executive Manager, Boston, Massachusetts

"We wanted to change CSP for Office 365 due to some bad experience with the existing partner. We were looking to move Office 365 tenant to another reseller that had clear answers to all our licensing and billing questions. Fortunately, we have found Apps4Rent to be the perfect CSP we were looking for."

Harry, Enterprise Associate, Bakersfield, California

"If it's Office 365 subscription, it's a no-brainer to go with a CSP. In fact, even Microsoft recommends it. Transferring CSP subscription from one partner to another can be a task, but select a Tier 1 Microsoft Partner like Apps4Rent, and everything's smooth."