The following document has been designed to get your started quickly with our Services. The instructions given under Hosted Exchange 2010 section will help you in getting started quickly with the account setup; creating users; configuring your mail client; configuring your mobile device/BlackBerry and setting up your free SharePoint Site. Similarly, information given under the SharePoint 2010 section will help you in setting up your SharePoint Foundation 2010; or your Hosted SharePoint Server 2010 Standard/Enterprise account and site setup. The information will also help you in adding users to the control panel.

Exchange 2010

The steps given below are for customers who have signed up only for Exchange 2010.

1. Setting up your first e-mail address- Creating your Organization.

2. Adding your remaining users for Exchange 2010 mailboxes-If you have purchased more than 1 mailbox.

3. Changing the MX and other DNS records.

4. Setting up your Outlook to connect to Exchange 2010.

5. Other important URL’s like

a. Webmail URL.

b. Exporting-Importing mails.

c. Exporting-Importing Rules.

d. POP3 and IMAP setup.

6. Setting up your Mobile Device to connect to Exchange 2010.

7. Creating your free SharePoint site and adding users.

Step I: Creating your Organization:

Once you have signed up, you will receive an e-mail with the login details to the Control Panel. Please login into the control panel and create on Organization using the steps given below. This will be your first Exchange 2010 e-mail account in our system. This user will be the administrator of the account and will have the ability to add more users.

1. Please visit Apps4Rent’s Hosted Microsoft Exchange 2010 Control Panel and login using the details provided in your Welcome e-mail.

2. After logging; click on “Exchange Hosted Edition” option.

3. Fill in the details.

Organization name:

Administrator Name:

Administrator e-mail: This is going to be your first e-mail address that you wish to use.

Administrator Password:

Confirm the Password.

1.Passwords cannot contain the user’s account name or parts of the user’s full name that exceed two consecutive characters.

2. Passwords must be at least six characters in length or the number of characters specified in the Minimum password length policy setting.

3. Passwords must contain characters from at least three of the following four categories:

o English uppercase alphabet characters (A–Z)

o English lowercase alphabet characters (a–z)

o Base 10 digits (0–9)

o Non-alphanumeric characters (for example, !$#,%)

3. Click on Create Organization.

4. You will get a verification page indicating that your first user account has been created.

NOTE: If you have trouble creating the Organization, then please contact our support department with the Organization Name; Administrator Name; Administrator e-mail; and password. Our Support Team will create the Organization for you.

Step II: Creating additional users.

If you have signed up for more than one mailbox then you need to add more users. To add more users, please follow the steps given below. These users need to be added from the Exchange Control Panel.

If you want to purchase more mailboxes then you need to send an e-mail to Support Team and let us know the number of mailboxes you wish to add and authorize us the charges.

If you have signed up for a 5 GB mailbox Plan then every user will get 5 GB each. In such cases; you cannot provide unlimited disk space to specific users. However, if you signed up for an unlimited space plan then all your users will get unlimited disk space.

To upgrade the plan from 5 GB to unlimited; you need send an e-mail from your registered e-mail address to our Support Team and authorize us to upgrade the plan with the relevant charges. Please note that this is an organization level change and all your users will get unlimited space. The upgraded and new charges will be applicable for every mailbox and not just one mailbox or specific mailbox.

To login into the Exchange Control Panel; please click here and use the login details that you created in Step I above. From here on all new users for your Hosted Exchange 2010 will be created from the Exchange Control panel. This is located at https://webmail.hostallapps.com/ecp

1. Log into the Exchange Control Panel and Select ‘See All Options’ on the left hand side of the screen.

2. From the right hand side; select ‘Manage My Organization’. This option is located on Top Right Hand Side.

3. Click on Users and Groups.

4. Under the “Mailboxes Section”; Click on ‘New’.

5. Enter the First Name, Last Name, Display Name, user Logon Name, Passwords and the desired Mailbox Plan.

6. Click on Save.

Step III: Changing the MX records and other DNS entries.

You need to change the MX records and make other quick DNS changes so that mails can start coming to our servers. These are small and quick changes which can be done at your registrar’s (Company from where the domain was purchased) side or the company which manages your DNS (Your Website hosting Company).

http://www.apps4rent.com/support/kb/article/dns-entries-for-apps4rents-hosted-exchange-2010-mailboxes

Step IV: Setting up hosted Outlook to connect to our Hosted Exchange Services accounts.

NOTE: Our Hosted Exchange 2010 environment does not support Outlook 2003; as in a true multi-tenant environment Hosted Exchange 2010 is not designed to work with Outlook 2003. As our Exchange 2010 environment is truly designed based on Microsoft’s recommendations and as our environment is completely supported by Microsoft; Outlook 2003 will not work.

If you do not have Outlook 2007 or Outlook 2010; then we can provide you with Outlook 2007/2010 at an additional cost of $1.00 per user per month. This is an organization level add on feature; hence the charges will be applicable for all users. In short, if you have purchased 5 mailboxes from us then you will be charged $5.00 per month for Outlook 2007/2010. Similarly, if you have purchased 7 Exchange users you will be charged $7.00 per month for Outlook 2007/2010. The system does not allow you to purchase license only for 2 users for Outlook 2007/Outlook 2010 if you have purchased 5 Hosted Exchange 2010 mailboxes. To purchase Outlook 2007/2010; you need to send us an e-mail from your authorized e-mail address to support@apps4rent.com and authorize us to charge your card the relevant amount.

Configuring your Mail Client to synchronize your mails:

Outlook 2007 and Outlook 2010 can be setup either using the Automatic Wizard or Manually. If you have added the CName in Step III; then Automatic is the best way to proceed.

Configuring Outlook 2010 automatically using wizard:

Outlook 2010 has the ability to automatically setup the Exchange account if the CName records are setup correctly as indicated in Step III. Setting up Outlook using the Wizard is simple one step procedure.

http://www.apps4rent.com/support/kb/article/automatically-configure-outlook-2010-for-apps4rent-exchange-2010-services

Configuring Outlook 2010 manually:

If the CName has not been changed or if you have changed the CName sometime back and the DNS has not propagated then you may want to follow the manual method outlined below to configure your Outlook 2010 and connect to the Hosted Exchange 2010 account.

http://www.apps4rent.com/support/kb/article/manually-configuring-outlook-2010-for-apps4rent%E2%80%99s-shared-exchange-2010-services

Configuring Outlook 2007 automatically using wizard:

Outlook 2007 has the ability to automatically setup the Exchange account if the CName records are setup correctly as indicated in Step III. Setting up Outlook using the Wizard is simple one step procedure.

http://www.apps4rent.com/support/kb/article/automatically-configure-microsoft-outlook-2007-to-exchange-2010

Configuring Outlook 2007 manually:

If the CName has not been changed or if you have changed the CName sometime back and the DNS has not propagated then you may want to follow the manual method outlined below to configure your Outlook 2010 and connect to the Hosted Exchange 2010 account.

http://www.apps4rent.com/support/kb/article/manually-configuring-outlook-2007-for-apps4rents-exchange-2010-services

Configuring Outlook 2011 for Mac:

http://www.apps4rent.com/support/kb/article/configuring-outlook-2011-for-mac-with-apps4rents-hosted-exchange-2010-services

Other Important URL’s for Exchange 2010 customers:

Webmail Link-OWA APP Link: Outlook Web App or Webmail is the location from where you can check your mails from a normal browser without having Outlook 2007 or Outlook 2010 installed. This is particularly useful; if you want to access e-mails from a PC which does not have Outlook or Outlook has not been configured. Similarly, if you want to access e-mails from an Internet Kiosk or a Cyber Cafe the Webmail is the best way to check your mails.

https://webmail.hostallapps.com/owa

Exporting existing mails from Outlook 2010: Most of us would have our existing mails which we would like to retain them and make them accessible from the new Hosted Exchange 2010 service that you have signed up for. To achieve this you would first need to Export the existing e-mails and then import them.

To export your existing e-mails; calendar entries and so on please follow the steps given in the URL below.

http://www.apps4rent.com/support/kb/article/how-to-export-an-outlook-2010-pst-file

Importing existing mails into Outlook 2010:

After exporting your e-mails; you would need to import them so that the mails; calendar entries and so on get ‘populated’ on our server so that you can access your old e-mails from anywhere including Outlook and Webmail.

To Import the e-mails; please follow the steps given in the following URL.

http://www.apps4rent.com/support/kb/article/how-to-import-an-exsisting-pst-file-in-outlook-2010

Importing/Exporting Rules in Outlook 2010:

We all create various folders and different rules for better management of mails. You would also need to Export and import your rules which can run with your new Outlook profile which connects to our services.

To export and import the rules; please follow these steps.

http://www.apps4rent.com/support/kb/article/how-to-import-or-export-a-set-of-rules-in-microsoft-outlook

POP3/IMAP Settings for Hosted Exchange 2010 Accounts:

There are times when you may want to use POP3 or IMAP settings for various reasons. For example; you are using Outlook 2007 and you already have one Exchange account configured with another provider; but want to configure your Exchange 2010 mailbox in the same profile. Outlook 2007 does not allow multiple Exchange accounts in one profile. Under such circumstances, you can configure using POP3 or IMAP and connect to the Exchange 2010 account. Similarly, there are some applications (viz ticketing systems; scanners; CRM tools then can connect to your Exchange account only via POP3 or IMAP). Under such circumstances these settings are useful.

Setting up Hosted Exchange 2010 account via IMAP:

http://www.apps4rent.com/support/kb/article/imap-settings-for-apps4rents-hosted-exchange-2010-services

Setting up Hosted Exchange 2010 account using POP3

http://www.apps4rent.com/support/kb/article/pop3-settings-for-apps4rents-hosted-exchange-2010-accounts

Using ActiveSync to Sync mobile devices:

To configure your mobile phone to sync your mails; please visit the following URL and choose the relevant Operating System of the device. ActiveSync is used by many devices like iPhones; Andriod OS based devices; Windows 6.x (Standard professional); Windows Phone 7; many Nokia phones; Palm Pre and some WebOS based devices.

http://www.apps4rent.com/support/kb/article/category/exchange-2010-mobile-device-sync

NOTE: Apps4Rent does not charge you for synchronizing your mobile devices via ActiveSync; however, your phone service provider would levy additional data charges or might have specific data plans which allow you to sync your phone via ActiveSync.

Here are some examples and setup procedure for the most frequently used devices.

iPhones and iPad 1 and 2:

1. On the iPhone, choose “Settings”, and then choose “Mail, Contacts, and Calendars”.

2. Choose “Add Account”.

3. Choose type “Microsoft Exchange”.

4. Enter your email address and then your UPN Login ID. In the UPN Login ID enter your e-mail address. This is the same ID that you would use to log into Outlook or Outlook Web Access.

The “Description” field can be left blank. Tap “Next”.

If you have a wildcard set up in your DNS settings, you may see an error. Please “Accept” and the error will not be displayed again.

6. A new field for “Server” will pop up on the screen. For this, enter “webmail.hostallapps.com”, and tap “Next”.

If it asks for domain name then use the domain name as <Blank>

7. The iPhone will then verify your account information. If they are set correctly, you will be prompted for the various content that you need to sync like “Mail”, ”Contacts”, and “Calendars”. By default, they are set to ON Position. To ensure that all your mails; contacts and calendars from server get synced to device, keep them ON.

8. Hit “Save”.

Few popular Andriod based Devices:

Generic URL: http://www.apps4rent.com/support/kb/article/setting-up-apps4rents-hosted-exchange-2010-mailbox-on-android-phones

For Motorola Driod (2.2 Fryo and 2.3 Gingerbread)

1. Click on Email and enter your e-mail address and Password.

2. Hit Next. (Do not Hit Manual Setup)

3. Tap on Exchange.

4. Enter the following details.

DomainUsername: HOSTALLAPPSyour e-mail address

Password: your password

Server: webmail.hostallapps.com

5. Ensure that “Use Secure Connection (SSL)” and “Accept All Certificates” option are enabled.

6. Tap Next.

For Samsung Galaxy Series (2.2 Fryo and 2.3 Gingerbread)

Generic URL: http://www.apps4rent.com/support/kb/article/setting-up-apps4rents-hosted-exchange-2010-mailbox-on-android-phones

The below given steps are also applicable for Samsung Galaxy Tab

1. Click on Email and enter your e-mail address and Password.

2. Hit Next. (Do not Hit Manual Setup)

3. Tap on Exchange.

4. Enter the following details.

DomainUsername: HOSTALLAPPSyour e-mail address

Password: your password

Server: webmail.hostallapps.com

5. Ensure that “Use Secure Connection (SSL)” and “Accept All Certificates” option are enabled.

6. Tap Next.

Nokia N8 and other Symbian based devices:

Generic URL: http://www.apps4rent.com/support/kb/article/synchronizing-apps4rents-hosted-exchange-2010-mailboxes-on-nokia-mobile-devices

1. Open the Mail For Exchange application. This is usually located under the Installations folder.

2. Click on the Mail For Exchange.

3. Select Edit Profile.

4. Under “Connection”; please use these settings.

Hosted Exchange Server: webmail.hostallapps.com

Secure Connection: Yes.

Access point: Select your Access point.

Use Default port: Yes.

5. Under “Credentials”; please use these details.

Username: <<your e-mail address>>

Password.

Domain: <<Leave this Blank>>

6. Under Sync Schedule; setup the sync schedule.

7. Similarly, setup your Calendar; Tasks and Other Settings.

8. In the E-mail section; enter your e-mail address and save the changes. Try Syncing.

Samsung Focus/HTC HD 7:

Generic URL: http://www.apps4rent.com/support/kb/article/configuring-windows-7-devices-to-sync-with-apps4rents-hosted-exchange-2010-mailboxes

1. From the Start screen, tap E-mail setup.

NOTE: E-mail setup will only be displayed for users who have not yet configured an e-mail account. If you already set up an e-mail account, Tap Settings > E-mail & accounts > Add an account.

2. Tap Outlook.

3. Enter your Email address and the Password.

4. Tap Sign in.

5. If you are requested to enter the username; then please enter your e-mail address. In the domain type HOSTALLAPPS.

6. Tap Sign in.

7. You might get a notification screen. Please tap advanced and enter the following details.

Server: webmail.hostallapps.com

Enable “Server Requires Encrypted SSL connection”.

8. Tap Sign in.

Enabling BlackBerry to sync mails; calendars and so on.

If you have BlackBerry users and you want them to have the ability to sync e-mails; calendars; appointments and so on; then you need to first contact your Mobile Carrier and have then enable BES dataplan. This dataplan is needed and has to be enabled by your carrier to allow syncing of e-mails; calendars; appointments and so on. Once the carrier has enabled BES data plan; then you need to send us an e-mail and have us enable BES for specific users. Please note that syncing BlackBerry devices with e-mails; calendars and so on is an add on service and is priced at $9.95 per user per month. You need to send an e-mail to us from the registered e-mail address and authorize us to charge your card relevant amount and provide us the e-mail addresses that will use BES features.

Steps involved in enabling BES with our Hosted Exchange 2010 Services:

Generic steps involved:

1. Enable BlackBerry Enterprise Data Plan with your carrier. Double verify with your provider that they have enabled BES and not BIS.

2. Send an e-mail from the registered e-mail address that we have on file (Account Administrator) to our support team. Mention the e-mail addresses for which you want to enable BES services and authorize us to charge the relevant amount.

3. Once we enable BES for those accounts; an e-mail will be sent directly to e-mail addresses of the users for whom we have enabled the BES services. The e-mail will contain a PIN. This PIN is valid for 48 hours only.

4. You will need to enter the e-mail address and the PIN in the device so that the sync can be setup.

NOTE: If you want to sync only your e-mails and not calendar entries/appointments and so on then you would not need to enable BES either at your carrier or with us. Your normal dataplan which has BIS will suffice. You would need to make changes

Advice: When you are trying to activate BES, please ensure that you are in the complete coverage area before you try and activate the device. Your device should show all five bars.

Generic Steps After getting the PIN:

1. Click Settings and then Options.

2. Click on Advanced Options and then Enterprise Activation.

If BlackBerry Enterprise Activation option is not available on your device, then please contact your carrier and verify dataplan. They may need to “resend your service books” to make this option available.

3. Enter your primary email address: (press the space key for a “@” symbol and again for “.”) Example: adam.smith@johndoe.com

4. Enter the activation password.

5. Click the Menu button

6. Select Activate

Examples of device specific Steps:

For BlackBerry Torch:

BlackBerry Torch is on BlackBerry’s OS 6. Once you the PIN, please follow these steps.

1. Goto the main menu and select Options.

2. In the Options; Select Device.

3. Select Advanced System Settings.

4. Select Enterprise Account.

5. Enter your Exchange e-mail address that you wish to configure.

6. Enter the PIN.

For BlackBerry Curve:

1. From the Main Menu select Options.

2. Select Advanced Options.

3. Select Enterprise Activation.

4. Enter the Exchange e-mail address that you wish to configure.

5. Enter the PIN.

For BlackBerry Bold:

1. At the main screen, press the Menu key.

2. Select Settings and then Options.

3. Select Advanced Options.

4. Scroll to and select Enterprise Activation.

5. Enter Exchange e-mail address that you wish to configure.

6. Enter your Pin and select Activate and select Activate.

SharePoint 2010

The steps given below are for customers who have signed up only for SharePoint 2010.

1. Creating your Organization under which the SharePoint site will be hosted.

2. Adding the relevant domains.

3. Adding SharePoint users.

4. Creating SharePoint site.

5. Making changes to the DNS entries to get your SharePoint site accessible on the Internet.

Step I: Creating your Organization under which SharePoint site will be hosted.

Once you have signed up, you will receive an e-mail with the login details to the Control Panel. Please login into the control panel and create on Organization using the steps given below. This Organization will contain the SharePoint Foundation 2010 site.

1. Click on Hosted Organization.

2. Click on Create New Organization and enter the details. Here are the guidelines for adding the Organization ID:

  • It has to be unique on the server.
  • Name must start with a letter.
  • It can ONLY contain Numbers and Letter.
  • Should not be longer the 9 characters.
  • Should NOT contain space or special characters.

Step II: Adding the Domains.

You can either add your own domain name or use the internal domain with a prefix for the SharePoint web hosting site. To add a domain; please follow these steps.

1. Select Domain Names from left panel and click on “Add New Domain” button.

2. Enter the domain name for the SharePoint site. If your SharePoint site is going to be sharepoint.contoso.com; then enter contoso.com only.

3. Set the newly added domain to default domain and click on “Set Default Domain”.

4. Once again click on Add New Domain and this time add your SharePoint site URL. For example sharepoint.contoso.com

Advice: Just adding the domain in step 2 ensures that you are able to create users with the domain name. For example jdoe@contoso.com. Adding just the domain ensures that the users names are not long for example jdoe@sharepoint.contoso.com.

Steps III: Adding Users.

Once you have added the domain and SharePoint site URL; you need to create users.

1. Click on Users option from the left panel.

2. Add a user using the default domain by clicking on Users.

3. Click on Create New User.

4. Enter the details.

5. Click on Create User.

Step IV: Create New SharePoint Site.

1. Click on “Site Collections” from the left panel.

2. From the drop down select the domain for which you need to create the SharePoint site. In this example: it is sharepoint.contoso.com.

NOTE: You cannot create a SharePoint site with the domain that is xxxxx.spf.hostallaps.net

3. The site that you are going to create right now; needs to have an administrator too. Assign the Owner by clicking on the ‘Book’ icon next to Owner option.

4. Click on the user that you created now.

5. You will see your user that you created.

6. Select the Language for the SharePoint Site.

7. Enter the Title and Description.

a. Title will be visible in site header.

b. Description will be visible when you open site on the top of the main site page.

8. Contact your Domain Registrar or your DNS Provider and have them add the following CName record.

For SharePoint Foundation:
sp.domain.com–>sharepoint.hostallapps.com

For SharePoint Standard/Enterprise:
sp.domain.com–>sps.hostallapps.com

If your domain is domain.com and the SharePoint site you have created is sp.domain.com;

The CNAME in this case will be:
sp.domain.com–> sharepoint.hostallapps.com (SharePoint Foundation site)
OR
sp.domain.com–> sps.hostallapps.com
(SharePoint Standard/Enterprise site)

If you wish to also purchase hosted exchange mailboxes; then please send an e-mail to SupportTeam from the registered e-mail address.