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Microsoft Exchange Options – Frequently Asked Questions

Getting Started

What are the versions of Hosted Exchange offered by Apps4Rent?

In the hosted mode, we now offer the latest version, Microsoft Exchange Server 2013, to new customers. If you are looking for older versions of Exchange, Outlook Web App only plan, highly available dedicated Exchange server solutions, or server administration plans for your in-house servers, please inquire with our support desk for details.

What kinds of email client software works with hosted Exchange 2013?

When you sign up for a hosted Exchange email with Apps4Rent, your email is stored updated on Exchange servers within our data centers. You can synchronize your email with Exchange ActiveSync on email client software such as Microsoft Outlook (versions 2013, 2010, 2007 for PC, and Outlook for Mac 2011), Entourage 2008 for Mac, and Entourage 2008 for Mac. iOS and Android devices also synchronize through Exchange ActiveSync. BlackBerry users need to pay an additional monthly fee for synchronizing through hosted BlackBerry Enterprise Server.

If you prefer to access your email through a Web browser, Outlook Web App 2013 has full support for iPhones, iPads, Android tablets, Android phones, Apple Macs, Linux systems in addition to Windows devices, Windows RT tablets, and Windows 8 systems.

Do you offer a free trial for hosted Exchange plans?

We do not offer a free trial of our hosted Exchange plans. However, we do offer a 30-day money back guarantee on these plans. If you wish to cancel the account within the first 30 days for any reason, we will refund your money back.

How does one sign up for our hosted Exchange plans?

In order to sign up, you need the following information handy – the domain name that will be used in the email address, name and contact information for the organization, and credit card information.

Here are the steps:

  • First select the plan that fits your need. See comparison of the two hosted Exchange 2013 plans .
  • Then click on the ‘Order now’ button for the plan you like.
  • Select your mailbox requirement and decide if you need SharePoint Hosting too.
  • Select the choice of domain name (subdomains such as mail.companyname.com are also acceptable) for the email address. If you want to use a domain name that you already own, or will purchase from your domain name registrar, check the “I will update my nameservers on an existing domain or I will register a new domain.” If you want Apps4Rent to register a new domain for you, choose the option accordingly.
  • Select the configuration options you need.
  • Confirm the plan, quantity and price.
  • Enter your card details and other fields in the “Payment Information” Form
  • Click on Complete Order.
  • You will receive a confirmation e-mail with the login credentials to the control panel. You can then setup your Exchange account. You will also need to point the MX records towards our server from your domain registrar’s control panel.

Note: Before you start using the service; it’s important that you configure your new account. The service can be only used after you have configured your account.

Do you sell Outlook Web Access (OWA) as a standalone product?

Yes, we do sell OWA as a standalone product. These are available as OWA only plans. With the OWA only plan you get access to only the webmail of Exchange mail services. Access via mail clients is not available in OWA only plan. In the standalone plan, OWA mail works similar to a POP3 e-mail account but with advanced webmail features. With hosted Exchange plans, OWA as Exchange Webmail includes advanced synchronization of e-mail, contacts, calendar, and tasks with desktop mail clients and mobile devices. Apps4Rent allows its e-mail hosting customers to customize plans for individual employees. So a company can pick standalone OWA accounts for most users, and hosted Exchange plans with Exchange Webmail for power users who need advanced synchronization features. For more information, please check the following URL: http://www.apps4rent.com/outlook-web-app.html

What’s the difference between Exchange 2013 and Exchange 2010?

Microsoft Exchange Server 2013 is the latest development in the Exchange Server product line. It takes the legacy of Exchange server product line forward with a new rich set of features, technologies, and services. Exchange 2013 is developed keeping in mind the working habits of people, which has evolved from communication focus to collaboration focus. The new interface makes reading and navigation easier with various handheld devices and mobile phones. The new Exchange 2013 also allows you to use various Apps from Microsoft’s store and use it alongside. Using these apps you can make the e-mail service more effective as they perform various tasks. In order to have a thorough walk through over the difference between Exchange 2013 and its predecessor Exchange 2010, please check the following URL: http://www.apps4rent.com/exchange-2013-2010-features-comparison.html

What’s the difference between Exchange 2013 and Exchange 2010?

Microsoft Exchange Server 2013 is the latest development in the Exchange Server product line. It takes the legacy of Exchange server product line forward with a new rich set of features, technologies, and services. Exchange 2013 is developed keeping in mind the working habits of people, which has evolved from communication focus to collaboration focus. The new interface makes reading and navigation easier with various handheld devices and mobile phones. The new Exchange 2013 also allows you to use various Apps from Microsoft’s store and use it alongside. Using these apps you can make the e-mail service more effective as they perform various tasks. In order to have a thorough walk through over the difference between Exchange 2013 and its predecessor Exchange 2010, please check the following URL: http://www.apps4rent.com/exchange-2013-2010-features-comparison.html

Can you guide me on steps to configure Exchange 2013 on iPhone?

Please follow the following URL to check out the steps to configure Exchange 2013 on iPhone: http://www.apps4rent.com/support/kb/article/sync-iphone-ipad-hosted-exchange-2013

How to migrate from one exchange version to another, i.e., from Exchange 2010 to Exchange 2013? (INTERNAL)?

Migration from Exchange 2010 environment to Exchange 2013 is a fairly simple process. If you wish to migrate from one Exchange version to another, our professional team will help you throughout the migration procedure. We charge you one-time fee for the data migration process, which is $100 per mailbox. You can avoid the one-time charge by doing your own migration.

Here are the steps:

  • Firstly, we will add the new Exchange plan that you wish to have..
  • We will create the mailboxes from the backend.
  • Thirdly, we will migrate all your data from the current version of your Exchange to the new version. (Note: Migration charges are as mentioned above)
  • If you do not want to migrate data or you want to migrate the data on your own, you are free to decide on that. In this case, we just add the plan from our end in WHMCS and create the mailboxes from the backend. Further, we provide you with login details and you can go ahead and do whatever you wish to do. (Please note: We do provide support assistance to the customer if needed. At times, we also help customer to take the backup from the Outlook and import it in the Exchange 2013 mailbox in the Outlook.
  • Once you are sure that the migration is done successfully, you can authorize us to cancel the old account from the backend.
  • In order to cancel the old account, you have to send us an email from the registered email address to cancel@apps4rent.com and you will receive a cancellation form that you need to fill and the account will be cancelled>

For more information, check the following url: http://www.apps4rent.com/migration-exchange-2007.html

Do you allow customers to access the Exchange Management Console?

Exchange Management console is needed for managing the Exchange Environment and servers. Management of your Exchange accounts features and users can easily be done via Exchange Control Panel which is available to our Hosted Exchange Customers. With the Exchange Control Panel you will be able to manage your complete Exchange account by setting up new users; creating aliases; deleting users; adding distribution lists; creating company level rules and so on. However if you truly need access to the Exchange Management Console then it’s available with our Dedicated Exchange Server Offering. Dedicated Exchange Server gives you complete admin access to the server. You can make changes as per your requirement. You can also install Exchange add-ons if necessary. You can refer to our Dedicated Exchange server plans and pricing from here: http://www.apps4rent.com/dedicated-exchange-hosting-managed-plans.html

What is Email Archiving?

The Archiving feature automatically retains data based on policy or business requirements and store older content in an in-place archive, allowing you to remain compliant. Archiving solution is an out-of-the-box functionality from Microsoft and is available with our Exchange Plus plans. You can create rules and archive your mails which are accessible online. This is an Org level add-on and will be enabled for all users.

I already have a web domain. The domain host does not offer email services, and I’m looking for a basic email services so I can create an address using my new domain name.

In this case, you can go for our Hosted Exchange plan. You can use your own domain. You just need to point the MX records towards our server from your domain registrar’s control panel. You can have as many mailboxes as you want, as our Hosted Exchange is a per user plan. Our Hosted Exchange plan starts at an economical price starting at $6.95/month per user. For more information, please check the following URL: http://www.apps4rent.com/hosted-exchange-hosting.html.

What is the maximum attachment size on the basic version of your Hosted Exchange plan?

In this case, you can go for our Hosted Exchange plan. You can use your own domain. You just need to point the MX records towards our server from your domain registrar’s control panel. You can have as many mailboxes as you want, as our Hosted Exchange is a per user plan. Our Hosted Exchange plan starts at an economical price starting at $6.95/month per user. For more information, please check the following URL: http://www.apps4rent.com/hosted-exchange-hosting.html.

I want to know how the email account in Exchange 2013 is handled with different domain names. (INTERNAL)

It is possible to use more than one domain with one mailbox. We can create the second E-mail address as a Distribution group and we can assign sends as permission so that we can send that on behalf of distribution groups. You will only get charged for one mailbox and we can do that setting for you.

Can the OWA login page be hosted on our domain with our SSL Certificate? Do you offer the option to customize how users sign on (such as their username, last name, first name) instead of email@email.com?

OWA Login page comes with an SSL by default with our domain. If you wish to use your own domain then you will need to go for a Private Label Reseller Plan. You will need to purchase minimum 10 mailboxes and also purchase the SSL with us. As this is a Hosted Environment, we do not allow third party SSL’s or third party “objects” in the environment. This ensures the sanctity of the Hosted environment. Your users will login using email@email.com.

Can you explain how we would set up the custom domain for OWA?

Custom domain for OWA is available with our Private Reseller Plan. You will need to pre purchase 10 mailboxes and the SSL. You also get your custom control panel which will have your own URL and your own logo. Along with pre-purchasing 10 mailboxes you will need to purchase SSL from us. There is a one-time setup fee of $100 for and annual fee of $150 for SSL. As this is a Hosted Environment, we do not allow third party SSL’s or third party “objects” in the environment. This ensures the sanctity of the Hosted environment. Our teams of professionals carry out the settings from backend for URL and SSL Setup. Once the setup is done, we provide you with the IP address where you need to point your URL.

I am considering moving from Google apps to you. What do you have to offer me?

As a starting point; Hosted Exchange is a true Push Technology and to enjoy all the benefits you don’t need to install any other product or plugin. We hold Microsoft Gold competencies in hosting, collaboration, and content. We provide hosted Microsoft Exchange which is the latest in collaboration technology. Google Apps is reasonable solution. However, Microsoft Hosted Exchange is a true Enterprise Grade solution. Google Apps is a “one size fits all” solution and in certain areas might be rigid. While you Google Apps might “Over Deliver” to certain section of users; there are also many cases where it under delivers to your Information workers as well as power users.

Here are some of the feature sets and comparison with our offering.

You don’t have to read forums or blogs to get the right answers to fix your problems. Just connect to our support team and we will help you in fixing your issues. We also provide support via remote help desk to our customers.

Our Hosted Exchange plan is a perfect option for you. Our basic Hosted Exchange plan starts at a reasonable price starting at $6.95/Month per user which includes 24 X 7 support via chat; phone and e-mail. This plan gives you unlimited mailbox space, free ActiveSync in order to configure your mailbox on any of your mobile devices such as iPhones; Android Devices; Nokia Phones; BlackBerry devices, any tablet device, laptops, and more. Moreover, we also help you with the migration process without any downtime. For migration process, you just need to provide us with your current mailbox data in PST format and our team get the mailboxes migrated for you. You can provide us with the PST backup on an ftp location. If you wish, you can also use the Outlook PST export and import function for data migration.

We would like to use your Exchange email with no limit for the storage. Also, some people in our company use Blackberry some of them use iPhone so they should be able to access it from their respective phones. What do you offer in this case?

We offer Hosted Exchange services at a reasonable price starting at $6.95 per mailbox per month. With Hosted Exchange, you get free ActiveSync so you can get your mailbox configured on any mobile devices such as Smartphones, tablets, laptops. With Exchange Server, your mails sync in real time making it easier for you to view it from any device of your choice. You can configure your mailbox with multiple devices. For more information on our Hosted Exchange plans, visit the following URL: http://www.apps4rent.com/hosted-exchange-hosting.html.

Does your Hosted Exchange service enable alias?

Yes, our Hosted Exchange service allows multiple aliases. Please check more details in the following URL: http://www.apps4rent.com/exchange-hosting-plans-comparison.html.

I need to connect 10 Smartphones with my hosted exchange account. Is it possible to do that? And if yes, how can I do that?

Yes. You can connect as many devices as you want with the Hosted Exchange mailboxes at no additional cost.

With the reseller hosted exchange what is the size of the mailbox?

With reseller hosted exchange, you get unlimited mailbox space.

I am considering the private label reseller program and was wondering if there is a way to preview it. What about reseller pricing? Where can I see that information?

Unfortunately, we don’t offer preview of the service. However, we offer 30-day money back guarantee for hosted Exchange plans. Before committing to a larger mailbox plans; you can sign up with us for a single mailbox plan and evaluate the service before proceeding with 10 mailboxes. If you’re unhappy with our service you can cancel anytime within the first month and we will refund your Exchange Mailbox payment.

What is the hosted exchange pricing for resellers? Where can I see that information?

The pricing we have is perhaps the best in the market. You pay us what you see on our website and you can mark it up based on your needs or couple it with your product/services. This practically gives you to the ability to mark it up to whatever extent you deem necessary. Our model ensures that you keep the ownership of your customers at all times. We don’t interact with them or bill them. We bill you using our system and you bill your customers using yours. Aspects like these ensure that you keep the ownership of the customers at all times.

In Exchange 2013, the encryption and archiving is included in the price, correct?

Our Outlook Web app is already encrypted. The Archiving feature is chargeable under the basic plan, which is $3/Mailbox. However, if you go for our Exchange 2013 plus plan then you get free Archiving space on our server. For more information, please follow the following URL: http://www.apps4rent.com/exchange-hosting-plans-comparison.html

Do you provide control of archiving with the Hosted Exchange plans?

Yes. You get access to the archiving location and create rules and so on based on your needs.

How does Apps4Rent charge for the email account in Exchange 2013?

We charge based on per user per month just like every provider.

I want to set up Active sync on my Samsung. Can you tell me the procedure?

In order to set up Active sync on your Samsung phone, please check the following URL: http://www.apps4rent.com/support/kb/article/samsung-galaxy-s3-s4-microsoft-exchange-server You can use the following information to set up ActiveSync :

  • Server name: webmail.hostallapps.com
  • Username: Complete email address
  • Password: Email Password
  • Domain: Leave Blank

Do you have a reseller program?

Yes, we do offer reseller program. To know more about it, please check the following URL: http://www.apps4rent.com/reseller.html

Do you support BES 10?

BES 10 is currently being tested in our labs. BES 10 comes with ActiveSync which allows you to sync your calendar, tasks and so on just similar to BES services. To know more about how to setup BlackBerry Z10 for Microsoft Exchange Server, please check the following URL: http://www.apps4rent.com/support/kb/article/blackberry-z10-microsoft-exchange-server.

Can you help me to setup my Android Exchange Server?

In order to set up Exchange Server on your Android phone, please check the following URL: http://www.apps4rent.com/support/kb/article/set-up-hosted-exchange-2013-android-phones

Do you provide PBX and DID with Asterisk Server?

Yes, we do provide PBX free with Asterisk Server. However, we do not provide DID. To know more about our Asterisk plans, check the following URL: http://www.apps4rent.com/asterisk.html.

Are email forwarders available on Exchange?

Yes, you can setup email forwarders in Exchange as well.

Is Apps4Rent Federal Information Security Management Act (FISMA) compliant?

Apps4Rent is not FISMA certified. However, security is one of our top most priorities and as such our IT infrastructure is located in two top-tier datacenters in New York. They are SSAE16 certified (formerly known as SAS70). SSAE16 certification is the highest security standard required by financial and healthcare clients to meet Sarbanes-Oxley (SOX) and HIPAA regulation.

I am creating my site collection, how do I indicate that I want Spanish language pack?

Language pack is already installed on the server so you can simply select the language of your choice at the time of set up.

How many BCC addresses can I add to a message?

With our plans, customers can send e-mail to maximum of 200 recipients at one time. These recipients can be in To, CC, or BCC field.

How can I add apps to my site collection so that they are available to all subsites?

If you add an app in the root site, it will be available only in the root site and can’t be viewed in the subsites.

I have created web files in visual studio. Can I publish them from Visual studio to your SharePoint environment?

Yes, you will be able to upload these wsp files as long as they do not need the server level access. In order to have server level access, you will have to select our dedicated server or flex-dedicated server plans.

What is Outlook/Entourage Download?

Outlook/Entourage download are the Application download that we provide with the Exchange Unlimited Plus plan. You can install the Outlook/Entourage that we will provide you. However, if you already have Outlook installed on your machine, you don’t have to install it again.

My domain name expires today and I need to renew it. What am I supposed to do?

To renew the domain, you need to send an email to billing@apps4rent.com from your registered email address authorizing us the charge of $24.95 for the renewal. The billing team will renew it and inform you about the same via email.

In InfoPath forms, we are going to put a person/group picker. Can you help us to create email dummies? Is that possible on your side?

You can create users from control panel with email addresses. You can further use these email addresses in SharePoint. However, these email addresses cannot be used for sending and receiving emails.

Do you support Remote FX?

Yes, we do support Remote FX with our VD plans. You can refer to the below link for MS VDI plan details: http://www.apps4rent.com/microsoft-vdi-plans.html and http://virtualdesktoponline.com/hosted-desktop-plans/ .

Can I use your virtual desktop with the XenDesktop client?

Virtual Desktop/VDI is built on Microsoft Technologies and XenDesktop is a different technology. We do plan to introduce XentDesktop in near future. However, as these technologies are different, you will not be able to use XenDesktop with Virtual Desktop. Please note that accessing Virtual Desktops/VDI’s in our environment is very simple and does not require any third-party application.

Do you offer PowerShell with hosted Exchange to grant special permissions on a user account?

No, we don’t offer PowerShell, instead we offer a GUI based control panel to manage your account.

I have a Hyper-V. Does the RD web service come with a set of instructions? I see it in the server and it is installed in IIS, but points to a dead link.

RD Web service can be used by you based on your needs. Out of the Box we do not provide any document for this, however, you can search the Internet and work on it based on your needs. We can help you at $50 per hour.

I would like to know if it’s possible to have a shared calendar for our client?

You can share your calendar with other users if you want. However, you won’t be able to have a separate shared calendar.

Can we create resource mailboxes?

Yes, you can but you will be charged separately for each new mailbox.

I got all the MX and CN name domains set up, now trying to set up my Microsoft outlook automatically and it is not finding my account for some reason.

After adding the Cname, you need to wait for few hours. This is required for the DNS propagation. Once the DNS is propagated, you will be able to auto configure the Outlook. Moreover, you can also configure Outlook manually.

I’m trying to set up my email on my phone, just need the info for the server name. It’s for an iPhone.

Here are the details for setting up email on your iPhone:

  • Server name : webmail.hostallapps.com
  • Username : Complete email address
  • Password : Email Password
  • Use SSL : Check it
  • Domain : Leave Blank
Can I limit access to certain public folders? Do you have to do or can I do and where do I do this?

Yes, you can. You just need to assign specific permission levels.

We want SQL Server 2008 r2 on the dedicated server that I have purchased from you. Can you help?

We can install SQL server 2008 R2 for you at no extra cost. MS SQL Express come default with our Hyper-V offerings. If you would like us to install any other variant like MS SQL Standard then there are additional monthly licensing charges. MS SQL Standard is priced at $275 per month.

Do you provide Asterisk servers?

Yes, we do provide Asterisk servers. Please check for more information in the following URL: http://www.apps4rent.com/asterisk.html.

Do you provide the SharePoint software or do I need a version on my PC in order to use this app?

For SharePoint you do not need any application on your PC. They can be accessed directly from your web browser which should be connected to Internet.

I want to develop an online dashboard and forms but I want others to interact with the dashboard and forms. Will they need SharePoint or licenses too?

Dashboard is available in our Dedicated SharePoint Environment. You will need licenses for every authenticate user. In other words, every user who will access the site using the credentials would equal to a license. Also, you will need to choose SharePoint Enterprise as Dashboard functionality is a part of SharePoint Enterprise.